CDI - Directeur de flagship H/F

We are currently looking for our next Store Manager in Paris where you will be contribute to the growth of Chloé.

Key Responsabilities

A Chloé Store Manager is the first Ambassador of the maison, in charge of welcoming every guest into the chloe family.

• A CHLOE STORE MANAGER IS A CLIENT CHAMPION
• Leads the team to initiate and develop long-term relationships with clients
• Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
• Coordinates contact campaigns and supervises use of all CRM tools
• Supervises client database, and in particular knows VIC clients of the store
• Proactivaly proposes activities to meet/exceed clients’ expectations
• AN OMNICHANNEL BUSINESS OWNER
• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services offered by the maison
• Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
• Sets up and monitors retaIL targets for boutique and per stylists
• Actively participates in commercial activities and Proactively proposes new ideas to improve business
  
  

O Is aware of local trading environment and competitors ‘activities

• A TEAM LEADER
• organizes energizing team briefings and ensures consistently high level of motivation
• Performs individual, monthly, and yearly performance assessment with all team members
• Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
• Leads all Recruitment and induction of team and ensures successful coordination with HR department
• Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship togetherness, excellence, creativity and positive impact
• AN OPERATIONS EXCELLENCE SUPERVISOR
• Supervises impeccable boutique environment and teams grooming at any time of the day
• Proactively liaises with operations or retail managers for repairs or to suggest improvementsin operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store, BOH management and sustainability
• Manages payroll, expenses and stock management
• Oversees compliance of established Richemont policies and standards
  
  

EXPECTED PROFILE

We are looking for someone with similar experience in luxuary retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, team player, strong experience with CRM tools and clienteling, and have a good strategic vision of a business' problematics. This position requires to be comfortable in speaking english.