Digital Client Advisor
Christian Dior Couture
Date: il y a 5 jours
Ville: Paris, Île-de-France
Type de contrat: Temps plein
Missions
Tasks And Responsibilities
Tasks And Responsibilities
- Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
- Consistently provide a highly professional approach and outstanding service ; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
- Develop digital client book with the ability to recruit and develop top clients
- Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
- Ensure that all client communications are handled in line with Dior policies and processes.
- Demonstrate and share brand awareness, story telling and product knowledge when
- Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones
- Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…)
- Recommend new and innovative approaches to address client concerns and share
- Develop excellent working relationships within the Dior network.
- Education and experience:
- Bac+2 required from a higher education
- Previous experience in luxury (client service, boutiques, hotels, or concierge)
- Languages
- On top of English, French, German, Arabic, or Italian is mandatory
- Hard Skills:
- Proficient in Microsoft Office
- Salesforce knowledge a plus
- Soft skills & motivation:
- A passion for Christian Dior and our collections
- Strong sales negotiation skills
- Able to multi-task and prioritize competing tasks
- Able to work a varied schedule
- Clear demonstration of a client-first mind-set
- Highly motivated, energetic, and inspirational team player
- Strong knowledge in fashion trends
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