Care Expert - France

Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France , Spain , Belgium , and Canada .

How we do it ?

About

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
• Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
• Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
• Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
• Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.
• Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
• Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
• Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
• Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
• Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically. The Challenge
  
  

️ Your mission ️

Helping our members

As a Care Expert, Your Primary Mission Is To Transform Member Requests Into Delightful Experiences. You'll Be Their Trusted Guide, Providing

Meaningful solutions that make a real difference

️ Swift, timely responses when they need you most

Crystal-clear, accurate information

Transparent and helpful guidance every step of the way

You'll dive into the fascinating world of healthcare, mastering both:

• The intricacies of the French healthcare system
• The unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider
  
  

Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.

Improving Alan

Your time at Alan: A perfect balance

• 80% dedicated to providing exceptional member support
• 20% driving innovative Care projects tailored to your unique expertise
  
  

Project leadership opportunities

As an experienced Care Expert, you'll have the chance to:

Drive Process Excellence

• Identify and implement key improvements
• Transform data insights into actionable solutions
• Lead end-to-end implementation
  
  

Team impact

• Guide and inspire fellow Alaners
• Build high-performing project teams
• Shape the future of Care at Alan
  
  

Example of projects you might lead:

• Design member empowerment initiatives that boost autonomy
• Architect Care team structures for peak performance
• Collaborate on cross-community product innovations
• Help us grow by attracting top Care talent
  
  

Your projects will be shaped by your passions and expertise, making each role truly unique!

Join the Care team! ️

You Will Thrive At Alan If You

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French at a full working proficiency level (written and spoken) and are comfortable in English
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! )
  
  

For this opportunity, we are aiming to hire within the A2-B1 level range.

Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care Expert team .

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.
  
  

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.