Customer Success Manager (m/f/d) (CDI) - remote

Lead the Future of AI-Powered Road Management

Ready to make an impact? Explore our journey on Welcome to the Jungle and become part of our success story!

Location: Paris, Lyon, Marseille, Montpellier, Toulouse, Bordeaux, Nantes & Remote

Work Model: Remote /Onsite with the customer

Start Date: As soon as you're ready!

Who We Are

vialytics is revolutionizing how cities manage road infrastructure. Our intelligent road management system, combining AI-powered software with a simple smartphone, helps municipalities plan and maintain their roads efficiently—even amid skilled labor shortages.

Since 2021, we’ve rapidly scaled across Europe and the U.S., empowering over 600 municipalities in 7 countries. Backed by a $10M Series A, we’re growing fast—and France is our next big frontier.

vialytics is a fast-growing scale-up transforming road maintenance with AI-powered solutions. Our smartphone-based system helps cities detect road damage and make smarter infrastructure decisions. With 170+ partner municipalities and rapid growth in France, we're looking for a Customer Success Manager to strengthen our client relationships and scale CS operations.

The Role: Customer Success Manager

As Customer Success Manager France, you will play a central role in delivering an outstanding experience to our municipal clients. Reporting to Vice President Customer Success global & Sales Europe, Birgit and working closely with the global Customer Success team and the French Sales and Marketing team, you’ll lead the entire customer journey—from onboarding and adoption to upsell and renewal. You’ll be the go-to partner for our clients, helping them get maximum value from the vialytics platform while shaping scalable CS processes in France.

Your Key Responsibilities

• Own the full customer journey: onboarding, adoption, renewals, and upsells
• Build strong relationships with municipal clients and ensure high satisfaction
• Act as trusted advisor and problem-solver for your accounts
• Collect product feedback and help improve CS processes
• Collaborate with Sales and the German and French CS team
• Represent vialytics at smart city events and conferences
  
  

About You

• 2–3 years in Customer Success / Account Management in Software as a Service (SaaS) or at least Start-up or Scale-up Environment
• Strong communication, client-facing, and problem-solving skills
• Experience in public sector or smart city tech (B2G) is a plus
• Proactive mindset with a hands-on approach
• Fluent in French (C2) and professional level in English (B2+)
  
  

Your Hiring Journey

Initial Chat with Amelie (VP People & Culture) & Birgit (Vice President Customer Success global & Sales Europe) or Thibaud (CS Manager)

In-Depth Interview with case study: Present your go-to-market strategy for France and meet Birgit (Vice President Customer Success global & Sales Europe) as well as another French Team Member

On-site: Deep Dive on the French Market. Get to know each other in person and vialytics even better.

What We Offer:

Competitive Salary: Base €45-50k, OTE €55–65K

Benefits: Healthcare, €10 meal vouchers, public transport reimbursement, Calm app access

Equipment: MacBook, iPhone, AirPods

Development: €1500/year training budget

Work Environment: Flexible, dynamic, multicultural (10+ nationalities), remote and impact-driven

Offsites & Events: Regular in-person team gatherings and company-wide meetups

Individual Growth: Being part of a small and agile Customer Success team with broad responsibility and deep insights into the B2G and smart city world

Please hand in your CV in English language!

Thank you very much.