Customer Support Representative (M/F/D)

Customer Support Specialist with English and French

Location: Hybrid in Évreux, France or Bydgoszcz, Poland

Salary: €35-40K annually (FR), 7,500 PLN/monthly (PL)

About SPX FLOW

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.

SPX FLOW has been established for over 100 years! Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 4000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

About the Role

The Customer Service Specialist is responsible for the accurate process of customer quotation and order requests, in line with our service offer. You will own the internal & external customers’ needs by proactively following up on responses and promised actions; act as a liaison between the customer and other departments to resolve customer queries like master data queries, supplier declarations and other; you are able to think quickly and creatively during these interactions to provide a good brand image and great customer experience. In addition, the role will cover the timely handling of all associated queries from customers. The role will involve regular phone contact with customers and the wider SPX Flow teams to enhance customer experience.

About Your Responsibilities

• Management of customer communication via C4C (CRM system).
• Produce spare parts and simple component quotations.
• Co-ordinate with the technical teams to produce complex component quotations.
• Effectively manage the quote follow up process (within the defined thresholds).
• Create sales orders as per Customer Purchase Orders.
• Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorization requests.
• Expedite orders and keep track of the logistics process and delivery management.
• Close working cooperation with Supply Chain, Customer Service, Commercial and Technical Services teams.
• Handle all associated query management by phone and email.
• Be a key interface for external and internal customers in Europe to ensure that they receive the best possible customer experience.

What You Need

• Technological/machine manufacturing adeptness, tech-savviness,
• Understanding of the end-to-end Commercial process - Quote to Cash process.
• The ability to develop strong relationships with customers at all management levels.
• Good communication and negotiation skills.
• The ability to work in a team-orientated fast-paced fast-changing and demanding environment whilst remaining dedicated to service delivery.
• Proficient in all MS products: Word, Excel, PowerPoint, etc.
• Knowledge of ERP systems.
• Knowledge of SAP.
• Knowledge of CRM systems.
• English + French speaker.

About Your Benefits

• Performance & recognition programs.
• Bonus structures (depending on company and personal performance).
• Family friendly policies.
• Genuine progression and development opportunities with a global organization.
• Healthy minds and healthy lives resources.
• Additional benefits according to SPX schemes in country of your residence.

Next steps?

Does it sound like your next job? Be our solution in the making and apply now!

If you have any questions, please feel free to contact our Recruitment Team. Contact person details: agata.pantov@spxflow.com