CRM & Data Analysis Assistant
Chloé
- Client Data & Reporting
- Assist in collecting, analyzing, and organizing client KPIs and CRM reports
- Provide boutique teams with regular data insights to drive clienteling actions
- Support the monitoring of client outreach and performance across markets
- Perform structured and high-impact analyses across departments to support business needs
- Support the database management procedures: access rules, reassignment, merger, flagging
- Implement and monitor one to one clienteling camapaigns and newsletters
- Client Communications Campaign Support
- Assist in tracking ROI and preparing post-event recaps
- Coordinate boutique needs collect data regarding clienteling animations
- Assist in invoicing and supplier payments
- Boutique Collaboration
- Act as a key point of contact for boutiques on client-related topics
- Help collect qualitative feedback and share best practices
- Coordinate inter-boutique deliveries across Europe and support overall office organization
- Strong organizational and analytical skills
- Excellent communication and collaborative attitude
- Fluency in English (other European languages are a plus)
- Proficiency in Excel and PowerPoint is a must
- Flexible, proactive, and eager to learn in a fast-paced environment
- Genuine interest in the luxury retail and client experience
- First-hand experience in the heart of client strategy for a luxury Maison
- Exposure to international markets and direct collaboration with boutiques
- A dynamic, cross-functional environment to grow analytical and project skills