Digital Operations Project Manager H/F

CHANEL

Within the Operations Department for Fashion Europe, the Digital Operations Project Manager plays a key role in designing and shaping the systems that support client experiences across all touchpoints.

In a context where clients expect the same level of excellence online as in boutiques, this role focuses on ensuring seamless, high-quality end-to-end journeys — from digital touchpoints to in-boutique experiences and beyond. Sitting at the intersection of business, operations, and digital, you will ensure that client-facing tools and services are fully aligned with operational realities in boutiques.

This is a permanent position based in Paris, with occasional travel across Europe and the Middle East.

What Impact You Create At Chanel

Bridge business vision with operational and digital execution: Act as a strategic partner to Client Marketing, CHANEL & Moi teams and all Fashion Europe business stakeholders — capturing, structuring and translating client experience ambitions into actionable operational and functional requirements.
Ensure consistency of client journeys across three divisions — Fashion, Fragrance & Beauty, and Watches & Fine Jewelry — aligning needs across markets to deliver a coherent experience at every touchpoint.
Serve as the main point of contact for Client & Retail Operations at Global level and Client Experience teams, ensuring alignment between business priorities, operational constraints and digital capabilities.
Drive the evolution of client-facing tools and services: Identify and prioritize business needs, translate them into clear functional briefs for Digital and Tech teams, coordinate dependencies, and follow through implementation to ensure alignment with business intent.
Continuously improve solutions by monitoring usage, performance and adoption across boutiques and markets, leveraging data and field feedback to guide future priorities.
Foster adoption and embed change: Accompany markets and boutique teams in adopting new tools, develop operational guidelines and training materials, and promote consistency of practices across the network — ensuring innovation translates into tangible, usable and sustainable solutions in daily boutique activity.
Proactively identify innovation opportunities and benchmark best practices to enrich client experiences, while co-animating user communities to drive engagement and best-practice sharing.

YOU ARE ENERGISED BY

Working at the crossroads of business strategy, operations and digital — connecting dots that others might not see.
Navigating complex, multi-stakeholder environments where no two days look the same.
Turning ambitious client experience visions into pragmatic, real-world solutions that boutique teams can use every day.
Driving continuous improvement and staying curious about what's next — always looking for ways to elevate the client journey.
Collaborating across divisions, markets and cultures, bringing people together around a shared ambition.

What You Will Bring

A Master's degree with experience in project management, digital products or retail operations.
A strong sensitivity to client experience, with a constant focus on operational excellence and tangible results.
The ability to translate strategic ambitions into pragmatic and actionable solutions and roadmaps, with a sharp sense of prioritization focused on what drives the greatest impact.
A structured and rigorous approach, with the ability to lead multiple workstreams simultaneously.
Ease in navigating complex environments and engaging a variety of stakeholders.
Strong communication skills, with the ability to simplify complex digital or system-related topics for different audiences.
A collaborative spirit, strong interpersonal skills and a natural ability to bring teams together.
Fluency in English.

What Chanel Can Offer You

The opportunity to shape client-facing journeys end-to-end, with tangible impact in boutiques.
A role at the crossroads of digital, operations and client experience, driving a wide variety of projects and continuous learning.
Direct contribution to high-impact initiatives, fostering strong professional growth through hands-on experience.
A cross-market scope across Europe and the Middle East, bringing a broader perspective on client experience.
Close collaboration with diverse teams, working collectively to deliver excellence.
Room to challenge, innovate and turn ideas into concrete solutions in the luxury retail environment.
A culture that values creativity, curiosity and excellence.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.